Privacy Policy
Effective date: 13 March 2026
Controller: Alvey Group Ltd (trading as Pest Intel)
How we think about privacy
Simple: We only collect data we need to run your service.
Safe: We protect your data with technical and organisational controls.
Straight: We don’t sell your personal data.
In your control: You can request access, correction, or deletion at any time.
1) Who this policy applies to
This policy applies to visitors, customers, and users of:
- https://pestintel.co.uk
- https://www.pestintel.co.uk
- https://app.pestintel.co.uk
- (legacy) https://pest-intel-site.vercel.app
- Pest Intel software, onboarding flows, and support channels
2) What data we collect
Account and contact data: name, email, business/site details, subscription status.
Service data: monitoring points, pest activity logs, notes, photos/evidence, triage requests, inspection history.
Technical data: device/browser details, IP, authentication events, security logs.
Billing data: payment and subscription metadata from Stripe (we do not store full card details).
3) Why we use your data (lawful bases)
- Contract: to provide Pest Intel services, reports, and support.
- Legitimate interests: service improvement, fraud prevention, and platform security.
- Legal obligations: accounting, tax, and compliance records.
- Consent: where required (e.g., non-essential communications/cookies).
4) How we use your data
- Create and manage accounts and access permissions
- Deliver monitoring, triage, reporting, and scheduling features
- Send critical service emails (e.g., login links, alerts, billing notices)
- Detect abuse, secure the platform, and troubleshoot issues
5) Data sharing
We share data only when needed to run the service, including:
- Supabase (authentication/database/storage)
- Vercel (hosting)
- Stripe (payments/subscriptions)
- Brevo (transactional email delivery)
We require processors to handle data securely and only on our instructions.
6) International transfers
Where data is processed outside the UK, we use appropriate safeguards (such as standard contractual clauses) where required.
7) Security
We use access controls, encrypted connections, role-based permissions, audit logging, and environment-level secret management. No system is 100% risk-free, but we work continuously to reduce risk.
8) Retention
We keep personal data only as long as needed for service delivery, legal obligations, and legitimate business purposes.
- Account/subscription records: retained for operational and legal/tax needs
- Evidence/media: retained according to service and compliance requirements
- Auth/security logs: retained for fraud prevention and auditability
9) Your rights
Subject to applicable law, you can request:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Restriction or objection to processing
- Data portability
You may also complain to the UK ICO if you believe your data rights are infringed.
10) Cookies
We use essential cookies for login/session and service operation. See our Cookie Policy.
11) Children
Pest Intel is a business service and is not intended for children under 16.
12) Contact
Email: hello@pestintel.co.uk
Phone: 01704 213025 / 01772 356789
13) Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.